LUMINEX

Who We Are

Luminex Power Limited is a company in England & Wales. Our website address is: www.luminexpower.co.uk

How We Ensure Your Data Is Private

In compliance with UK and European data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website or receive our services. Luminex Power Limited is committed to processing any personal data or information about its staff, contractors, partners, clients and potential clients in ways that comply with its legal and regulatory obligations.

Personal Data Collected

We collect personal information for business purposes, mainly from business contacts and SMEs. The personal information we collect includes:

• Your payment or financial information such as credit or debit card details and bank account details
• Details of our services that you have used
• Website data including traffic data, location data, weblogs and other communication data
• Information required to provide you with a service
• Your name, business names and address, contact telephone number(s) and email address

Why Do We Collect This Information?

We collect your personal information to:

• Meet our legal and regulatory obligations
• Fulfil our legitimate interests in our relationship with you as a business contact or client
• Provide information about goods and services which we feel may be of interest to you
• Provide you with utility services that you request from us or under contracted agreement

How Do We Collect This Information?

We collect personal information directly from you, from industry specialists, from publicly available sources, from our referring partners, and from recorded telephone calls for quality control purposes.

Keeping Your Information Safe and Secure

We are committed to ensuring that your personal information is secure and protecting it from being inappropriately or accidentally accessed, used, shared or destroyed. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Sharing Your Data With Third Parties

Access to your personal information is only allowed when required by law or as part of fulfilling our service obligations. We do not, and will never, sell your personal information. As a broker of energy supply for businesses, when you become a client we will need to share your details with your new energy provider as part of our contracted arrangements.

How Long Do We Keep Personal Information?

We will only keep your personal information for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements. In general terms we retain data for clients for the duration of the services provided under contract.

Your Rights

Under UK Data Protection Act 2018 (DPA) and the EU General Data Protection Regulation 2016/679 (GDPR), you have the right to:

• Request a transfer of your personal information
• Ask us to erase or delete your personal information
• Ask us to update and correct any out-of-date or incorrect information
• Object to us processing your personal information for any of the purposes listed
• Access information held about you